Transera

Transera is a contact center optimization platform that provides unified control of the entire contact center infrastructure, plugs voice into Salesforce or uses existing contact center data to deliver performance insights and optimization strategies.

Website: http://transerainc.com/

Description

Product Features:
  • Real-time operational dashboard across sites, channels and systems.
  • Unified operational performance reporting across systems and channels.
  • Statistical Performance Analytics to determine where desired business outcomes really come from.
  • Analytics-driven call routing based on customer propensity, need and context.
  • Analytics-driven call routing based on agent performance.
  • Predictive analytics for continual learning, improvement and repeatability of business outcomes.
Product Purpose: NA
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information

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