Description
Product Features:
- Agents can manage cases faster, track customer history, and view dashboards.
- Easy access to articles, FAQs, and the collective wisdom of the community.
- Live Agent is an online tool that allows a customer to communicate with a service agent via the web.
- Route work to the most appropriate and available employee.
- Service Cloud Communities give customers the self-service portals and discussion forums they need to get the answers.
- Agents can provide live video support, using screen sharing and on-screen guided assistance.
- Create, edit, and track performance on most social media platforms.
Product Purpose:
Chatter will help drive productivity and increase efficiency and innovation across departments. From sales, to marketing, to management, your entire company can use Chatter to tear down communication barriers and help your company grow and succeed as a te
Product Attributes:
Free Trial:
NA
Tech Expert:
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
