ResponseTek Customer Experience Management Platform

The ResponseTek platform provides customer experience management tools that enable companies to connect with customers and engage employees across every type of device. It’s an integrated knowledge base, self-service, including a centralized FAQ database to better serve customers and support employees. ResponseTek also offers optional strategic services for further guidance on program development, goal setting, customer journey mapping and reporting.

Website: http://www.responsetek.com/cem.html

Description

Product Features:
  • Empower customer experience, market research and operational teams to extract key insights from customer feedback programs.
  • Personalized dashboards and scorecards deliver C-level executives with a high-level strategic overview.
  • Listening points across customer touchpoints gauge how well the products are performing.
  • Utilise big data by seamlessly incorporating information from a variety of sources, including CRM and POS systems, with your customer insights.
  • Data is secure, 99.99% service uptime, no traffic surges or data outages.
  • Frontline staff has access to the granular interaction details required for performance coaching and compensation management.
Product Purpose: The ResponseTek Listening Platform™ is your end-to-end customer experience management solution.
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

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