Customer Engagement Hub

The Customer Engagement Hub by Pegasystems is designed to facilitate better collaboration between sales & marketing teams, post-sales customer support and customer experience (CX) teams. The comprehensive platform is a customer relationship management brain with memory and predictive intelligence. Part of the Pega Marketing suite of solutions, the UX-driven company has designed its next-generation customer engagement platform to function as the core component of their Customer Engagement Hub.

Description

Product Features:
  • Store and recall key preferences, relationship records, loyalty status, profile states, impressions, browsing and purchase activity, and responses.
  • Cleanse and merge customer identities between their personal and work identity, across social accounts, phone numbers, physical addresses and more.
  • Identify gaps in the systems, processes and policiess and workflows that lead to customer dissatisfaction, defection, and low spending.
Product Purpose: To keep up with today’s connected customers, organizations know they must deliver a consistent customer experience that engages customers across all channels. Win over fickle and demanding customers efficiently and effectively by using a customer decision
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Not Defined Training: No Training Offered Free Version:

Additional information