OpinionLab

With patented real-time listening technology for every brand touch point, OpinionLab’s Voice of the Customer platform invites consumers to share input in their own words, at anytime, from anywhere, helping organizations collect, understand, and leverage both structured and unstructured customer data.

Description

Product Features:
  • Store Feedback solutions use a variety of invitation methods including store signage, QR codes, SMS codes and other mobile triggers.
  • Website Feedback solutions drives ongoing optimization, helping brands improve online satisfaction, conversion and customer experience performance.
  • Mobile comment cards adapt fluidly to both smartphone and tablets, across iOS, Android and Blackberry platforms and instantly adapts the comment card to the customer’s device or form factor.
  • Product-feedback solutions capture streaming input from consumers as they actually use a product.
Product Purpose: OpinionLab offers deep and powerful industry benchmarking, across leading industries and encompassing digital and physical touch points.
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information