Description
Product Features:- Intelligently detect conversation by keyword, themes, sentiment, language, content type, and customer category or segment.
- Simplify social listening by mapping content streams to your preferred organization’s structure – brands, regions, stores, or business units.
- Automatically route issues and requests to specific teams and departments.
- Transition 1-on-1 conversations seamlessly from public to private to maximize resolution efficiency.
- Personalize responses and solve cases faster by knowing who you are talking to and what matters to them Comprehensive customer profiles, conversation history and social activity.
- Resolves problems using a case management framework with tickets, response database, tagging, approval workflows, and full audit trail.
- Optimize teams’ collaboration with agent collision avoidance and time-saving functionality such as case views, business rules, and instant notifications.
- Conversation-centric moderation and engagement console.
- Scaled human review and action that’s enabled by software.
- Performance analytics to manage issue resolution and closure.
- Integration with existing systems (CRM, Help Desk, etc.) Complete security, audit history, and conversation archive.
- Designed for team collaboration.
- Complete security, audit history, and conversation archive.
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
