Description
Product Features:
- Measure team performance and address backlogs by adjusting routing priorities in real-time from within a single application.
- Easily share social customer care analytics such as customer feedback, trending topics and the KPIs that are most important to various teams throughout the organization.
- Understand benchmarks against SLAs and activity backlogs to improve workflow in real-time.
- Display emerging issues in real-time from a central location so that anyone in the organization can learn and get involved with customer success.
- Monitor activity volumes to rebalance agent workloads as well as address short-term and long-term staffing needs.
- Real-time social media analytics provide managers and supervisors immediate visiblity into agent workload, response times and KPIs.
- Create reports based on unique business requirements and time ranges.
- Or export the raw data for manipulation in other business intelligence (BI) tools.
Product Purpose:
Klout enables brands to connect with trusted content creators to drive authentic earned media that drives 4x brand lift at 1/5 the cost of other social channels. Drive valuable earned media marketing with your content.
Product Attributes:
Free Trial:
NA
Tech Expert:
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
