Voice of the Customer (VoC)

Leger Metrics’ Voice of the Customer solution enables organizations to identify the optimal methods to invite feedback and provide the most convenient ways for customers to respond. Leger Metrics flexible and adaptive customer experience management solutions provide a solid foundation for a Voice of the Customer program.

Description

Product Features:
  • Invite their feedback and collect it through mobile, web, SMS, and phone.
  • Manage and resolve issues, track cases, and convert them into brand ambassadors.
  • Turn positive customer satisfaction feedback into social media advocacy by encouraging brand recommendations.
  • Analyze open-ended comments quickly and easily through Natural Language Processing.
Product Purpose: Leger Metrics works with you to design, configure, deploy, and manage your successful Voice of the Customer (VoC) feedback program
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information