ITC 2-way text messaging enables instant conversations between contact center agents and one or more customers. Text interactions are brief and enable a single agent to concurrently assist multiple customers. This makes the benefits of text as exciting for your company’s bottom line as it is for your customer.
Credit Card Required:
NA
Avg Installation Time:
Not Defined
Training:
No Training Offered
Free Version:
Reputation Informant has the ability to identify trap hits by IP, domain, subject line, country, and more. The platform can identify sending practices that damage your reputation so that you can quickly identify issues, take corrective action, and keep your reputation intact. Reputation Informant analyzes billions of messages to provide unprecedented visibility into email-based brand abuse like phishing and spoofing.
11Ants RAP (Retail Analytics Platform) is a cloud-based platform which designed to drive growth for medium to large retailers. The platform uncovers hidden value in customer transactional data, transforming it into actionable stories and triggering better engagement strategy, promotions and more.
10,000ft Insights is an online brainstorming, collaboration and file sharing solution for creative teams irrespective of team members geographical location. Creatives can get together online in a “virtual war room,” gathering product or project specs, sharing sketches and designs, comparing concepts and ideas and providing feedback to the team.
[24]7 Active Share is a shared “online canvas” enabling voice agents to interact with a caller through rich visual web apps and collaborative browsing.