IBM Journey Designer is software that allows users to begin creating journey maps in minutes. Marketing, sales and customer service can collaboratively visualize cross-channel journeys, set common marketing goals and design tailored customer experiences for dozens of priority segments in a user-friendly, drag-and-drop interface.
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Training:
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10000ft Plans is an interactive, high-level project resource management platform for business owners, managers and other organization leaders. 10000ft Plans replaces the tedium of traditional static spreadsheets and emailed status updates, featuring a drillable, collapsible visual timeline. See at a glance who is working on which projects, weeks in progress, status of deliverables, budget, and more. Organization leaders can participate in projects, and the tool pre-populates the status bar to show which projects you are on, letting your team know what you are working on, or even shows if you are out of the office.
Design Informant lets marketers preview emails in more than 30 email clients and devices in order to identify display issues. Design Informant is powered by the industry’s leading rendering providers – Litmus and Email on Acid – to stay ahead of the ever-changing email landscape.
[24]7 Active Share is a shared “online canvas” enabling voice agents to interact with a caller through rich visual web apps and collaborative browsing.
Inbox Informant is email deliverability for legitimate senders. The platform’s campaign diagnostics provide insight into authentication issues, deliverability trends, and ISP-specific feedback so that senders can identify problems. Its reporting engine provides total flexibility to build any number of custom reports and dashboards to track and measure inbox placement.