The Genesys Customer Experience Platform ensures that the experience you deliver aligns with the expectations of your customer and is journey appropriate. By more effectively matching the workload and the required staffing levels for each customer journey, you can deliver consistent service levels over all touchpoints, channels and interactions throughout your call or contact center and back office.
Credit Card Required:
NA
Avg Installation Time:
Immediate
Training:
No Training Offered
Free Version:
The Twenty Three platform brings together social marketing and video by enabling brands to create and share video content in a relevant, engaging social hub.
10000ft Plans is an interactive, high-level project resource management platform for business owners, managers and other organization leaders. 10000ft Plans replaces the tedium of traditional static spreadsheets and emailed status updates, featuring a drillable, collapsible visual timeline. See at a glance who is working on which projects, weeks in progress, status of deliverables, budget, and more. Organization leaders can participate in projects, and the tool pre-populates the status bar to show which projects you are on, letting your team know what you are working on, or even shows if you are out of the office.
11Ants RAP (Retail Analytics Platform) is a cloud-based platform which designed to drive growth for medium to large retailers. The platform uncovers hidden value in customer transactional data, transforming it into actionable stories and triggering better engagement strategy, promotions and more.
Email Informant embeds a simple tracking pixel into outbound emails, making it easy to measure whether each recipient fully read your entire email or simply skimmed it. Discover if your sending times are optimized around the peak hours of your recipients, which links or calls to action perform the best and more.