Description
Product Features:- Email ticketing and customizable ticket formats.
- Reusable replies with canned responses.
- Automatic solution suggestion.
- Automatic email notifications.
- Custom ticket views, merge and split tickets, and export tickets.
- Add tags to tickets, solutions and contacts.
- Add watchers to a ticket, add public and private notes to tickets.
- Assume identity of other agents, agent collision detection.
- Send outbound email.
- Time tracking.
- Integrate customer satisfaction surveys.
- Integrated live chat.
- Automatic ticket assignment using Dispatch'r, and within group (Round robin).
- Time-triggered automations using Supervisor.
- Event-triggered workflow automations with the Observer.
- Multi-task workflows with one-touch Scenario automations.
- Service Level Agreement (SLA) management.
- Knowledge base.
- Fully optimized for mobile.
- Multiple time zones and language support.
Credit Card Required:
NA
Avg Installation Time:
Not Defined
Training:
No Training Offered
Free Version:
