FICO Customer Communication Services

FICO Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell.

Description

Product Features:
  • Pre-determined segmentation treatment strategies automate case management, giving live agents more time to spend on the most important customers and the most challenging situations.
  • Sophisticated engagement strategies enable organizations to connect with customers over the right channel—mobile, voice, SMS, or email.
Product Purpose: FICO Analytic Consulting helps you attain the best predictive models for your business needs—whether you’re new to scoring or have an experienced in-house analytic team.
Product Attributes: Free Trial: NA Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information