CROWDS

CROWDS is a social media tool for customer support that uses brand advocates, known as “Crowd Experts,” to answer customer support questions via social media conversations.

Website: http://www.conversocial.com/solutions

Description

Product Features:
  • Crowd Experts can see responses from other Expert responses to learn best practices.
  • Crowd Experts earn points for quality replies from peers, and monitor performance on a leaderboard.
  • Crowd Experts performance and activity metrics are tracked in Conversocial.
  • Fully integrated with Conversocial.
  • Fully optimized for mobile.
  • Works in any browser.
  • Twitter conversations between prospects, support center agents and ""Crowd Experts"" to achieve a unified, effective service resolution.
Product Purpose: Conversocial is a social media platform trusted by hundreds of customer-focused enterprises to deliver excellent customer service.
Product Attributes: Free Trial: Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information

Other products

  • 1CRM

    Read more

    1CRM

    1CRM offers customer relationship management software designed to help users run and grow their business. The platform enables users to access all of their data from a single integrated online platform, saving time and promoting collaboration. 1CRM allows clients to automate their processes, allowing them to close more deals. In addition, users can generate lead forms, capture leads, and follow up with them create, distribute, and track newsletters and email campaigns for multiple target lists make informed decisions by tracking sales pipelines and forecasts with automatically generated reports and charts.

    Website: http://www.1crm.com/

  • 10,000ft Insights

    Read more

    10,000ft Insights

    10,000ft Insights is an online brainstorming, collaboration and file sharing solution for creative teams irrespective of team members geographical location. Creatives can get together online in a “virtual war room,” gathering product or project specs, sharing sketches and designs, comparing concepts and ideas and providing feedback to the team.

    Website: http://www.10000ft.com/insights/overview

  • Real Audience

    Read more

    Real Audience

    Real Audience is a suite of data solutions for buyers that includes AudienceID, AudiencePulse and AudienceMax, all built on a data foundation powering over 30 billion unique intent and interest signals monthly for 80% of the United States. Buyers get access to true user intent with unique signals like copy & paste activity, keyword searches, and content consumption.

    Website: http://www.33across.com/buyers/real-audience

  • [24]7 Social

    Read more

    [24]7 Social

    [24]7 Social is a suite of apps that leverage prediction, real-time decisioning, and intuitive design frameworks to effectively add Social Influence to customer purchase and service journeys. The platform helps companies extend their brand reach through the Social Influence and Brand Advocates.

    Website: http://www.247-inc.com/products/247-active-share