Capillary Intelligent Customer Engagement (ICE)

The Intelligent Customer Engagement (ICE) platform consists of a cloud-based, real-time Customer Relationship Management (CRM) solution with a marketing data warehouse that securely houses all customer and related data.

Description

Product Features:
  • Access to the data is configurable and can be managed based on user role, data type and other standards.
  • Campaign Management.
  • Customer Satisfaction and Feedback.
  • Customer Segmentation.
  • Ecommerce Marketing.
  • KPIs, Dashboards & Reports Management.
  • Lifecycle Marketing.
  • Loyalty Management.
  • Mobile Marketing.
  • Open API supports integration with a variety of third-party systems such as Point Of Sale (POS), mobile POS, store tracker and payment solutions.
  • Social Media Marketing.
  • Store Clienteling.
  • Value-Added Services.
Product Purpose: The Intelligent Customer Engagement™ (ICE) platform is an analytics-driven solution that enables retailers to augment and enrich their existing customer data through different programs across multiple channels to create richer customer profiles, which ena
Product Attributes: Free Trial: Tech Expert: Credit Card Required: NA Avg Installation Time: Immediate Training: No Training Offered Free Version:

Additional information