Description
Product Features:
- Captures customer conversations and associated metadata from any source communication system.
- Determines Root cause through auto topic analysis and automatically identifying outliers.
- Evaluates every contact for sentiment/acoustics, categorization, and performance scoring.
- Enables manual tagging, commenting and score adjustments.
- Allows viewing and measuring key performance indicators.
Product Purpose:
Eureka is designed to helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction.
Product Attributes:
Free Trial:
Tech Expert:
Credit Card Required:
Avg Installation Time:
Immediate
Training:
NA
Free Version:
